- Editorial2.71
- Trustpilot1.70 (343 reviews)
- Google Play2.50 (58 reviews)
LyzeScore™2.41
Grand Ivy Casino Review
Grand Ivy scores 2.41 out of 5.00 in LyzeScore™, and is recommended to users who are looking for a decent collection of games (3,476 titles) with a competitive RTP, loyalty scheme, and a good collection of payment channels (PayPal, Paysafe, Trustly, etc).
| Regulator | Gambling Commission |
|---|---|
| Game Categories |     |
| Mobile App | Android |
| Minimum Deposit | £20 |
| Payment Methods |        |
| Opening Hours | 7 Days a week, 24/7 |
| Regulator | Gambling Commission |
|---|---|
| Owner | Casimba Gaming |
| Founded | 2016 |
| Complaints | To be handled by the support. If unsatisfactory, escalate to ADR. |
| Responsible Gaming | Age verification, Deposit Limits, Loss Limits, Time-out, Self-exclusion, etc |
| Minimum Deposit | £20 |
|---|---|
| Deposit Fee | No fee |
| Minimum Withdrawal | £20 |
| Withdrawal Fee | No fee |
| Total Games | 3,476 |
|---|---|
| Total Slots | 3,223 |
| Total Live Casino | 111 |
| Game Categories | |
| Exclusive Games |
Yes
|
| Game Demo |
No
|
| Support Channels | |
|---|---|
| Opening Hours | 7 Days a week, 24/7 |
| Has FAQ |
Yes
|
Our Editorial Ratings on Grand Ivy - 2.71/5.00
| Bonus | 4 |
|---|---|
| Casino Library | 3 |
| RTP Settings | 3 |
| Safety | 3 |
| Payment Methods | 2 |
| Customer Support | 1 |
| Design & Usability | 3 |
| Overall | 2.71 |
We've put Grand Ivy Casino through its paces and our ratings put it in the bang average category at 2.71 out of 5.00.
For the most part, the casino performs somewhere around the average benchmark across most categories but there are a couple of exceptions to that.
On the positive angle, the game library of 3,476 titles is a more than solid offering, and the payouts we have tested at Grand Ivy have been pretty smooth. Unfortunately, customer service is one of the weaker areas, while payments also have some drawbacks. These include a high minimum deposit and issues we experienced during testing, which lower the casino’s overall position.
Grand Ivy Casino Overview
Grand Ivy Casino is a striking site, which looks reasonably smart on first look. The black background and yellow/gold trim make it standout nicely on a mobile device. It also enables the game lobby to "pop" with a sharp contrast to the, mostly, bright coloured game tiles.
As a default, they are positioned three wide, with a grey title box underneath. You do have the option to toggle this into a more traditional list view but our preference is on the former. It means you can still easily see what each game is, whilst interacting with the game tile itself is easy.
One of the reasons that is a bit of a miss from Grand Ivy is because the game pool is strong. There are over 3,200 games on offer for punters, including some exclusive titles. It isn't a market leading number of games but is certainly above average.
Game Lobby
Bonus Wheel
Account Overview
Live Casino
Banking Screen
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RTP Profiling
We also need to touch on the game payout rate. The average RTP sits at 94.47% for Grand Ivy, which is well within the middle range among the UK casinos in our review portfolio. The breakdown is as follows:
- Rich Wilde and the Tome of Madness (Play'n Go) - 94.52%
- 777 Super Strike (Red Tiger) - 94.71%
- Le King (Hacksaw Gaming) - 94.18%
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Game Navigation
Filtering through the casino is slightly tougher. You don't have any always-present category menus, which are commonplace across a lot of casinos. Instead, you can toggle a menu by using the playing cards icon in the bottom corner. This brings up a game category filter, where there are 15 different categories to select from.
It's not the slickest of user experiences, with the need for an extra click, but it functions fine. Unfortunately, it's as good as the filter options get too. Your only avenue is to use the text filter that exists on the game lobby.
Grand Ivy Sign up Bonus & Casino Promotions
Grand Ivy Casino is far from the biggest name in what is a competitive casino marketplace. With that in mind, it has to find a way to grow its customer base. That is where the welcome offer comes in.
The Grand Ivy casino sign up bonus isn't bad either, offering 75 free spins. You have to register on the site, deposit £20 and then wager at least half of that on a slots.
After meeting the qualifying conditions, your account will be credited with the 75 spins. These have to be used on a specifically named game within 72 hours, whilst maximum winnings are capped at £100.
| Casino | Welcome Offer | Bonus Code | Get Bonus | |
|---|---|---|---|---|
| | Casino Offer Get 75 Bonus Spins on Big Bass Bonanza | No code required | Get Bonus | 18+ New players only. Min. deposit £20. Welcome Offer is 75 free spins on Big Bass Bonanza on your first deposit. To claim the free spins you also need to wager a minimum of £10 of your first deposit on slots. Free spins must be used within 72 hours. Winnings from free spins credited as cash funds and capped at £100. These cash funds are immediately withdrawable. Affordability checks apply. Terms Apply. Please Gamble Responsibly. BeGambleAware.org. |
Wagering Requirement
Right, we've covered off the headline sign up bonus. Now, let's talk wagering requirements. They are a sore point for a lot of punters, and rightly so.
Whilst your maximum winnings from the free spins earned are capped at £100, there is no wagering requirement against it. This means that money will be immediately credited to your cash balance for re-play or withdrawal.
Despite the above being true for the welcome bonus, it should be noted that wider Grand Ivy Casino terms and conditions position its wagering requirements at 10x, unless otherwise stated in the offer terms.
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Bonus Wheel
The Grand Ivy "Bonus Wheel" is exactly what it sounds like. It is a unique promotional offering available to all customers that have made their first deposit.
Providing you meet that entry requirement, each day you can have one free spin of the bonus wheel. It can lead to you earning free spins, bonuses and more.
VIP/Loyalty
Grand Ivy Casino does offer a dedicated loyalty program, which focuses on the collection of points. As a starter, you will get 500 points for simply making your first deposit. From there, you will earn points for each £10 you wager. When you reach 1,000 points, you will earn a £5 bonus.
Away from the traditional loyalty program there is also an additional incentive to be an active member of the site. Namely, this is through the prize giveaway it runs.
At periods throughout the year, it will award substantial cash prizes to a customer at random. Whilst the selection of prize winner is random, you have a minimum deposit level to meet to be entered into the prize draw, and the more you've deposited the more entries you will earn.
As such, the more you've deposited in any given qualifying period, the higher your chances of winning the prize giveaway, however, there is no guarantee of any reward.
Grand Ivy Payment Methods
Where the banking options are concerned at Grand Ivy, it is probably best taken in two parts.
The first part of that is a positive one, which is because there are lots of good options from which you can deposit funds to your Grand Ivy account.
Neteller and Trustly are two well-known but less commonly used methods available whilst there are also more widely used options including debit card and Apple Pay, available, plus several other methods. Skrill used to be available, but it has now been removed from the payment options. Also, based on our latest tests, Neteller is only available for deposits.
The downside is the minimum deposit amounts. You have to deposit at least £20. It's not the end of the world, however, it is a big step from some of the market leading brands, which can accept payments from as little as £1.
| Payment Methods | Min Deposit | Max Deposit | Fees | Deposit Time | Triggers Bonus |
|---|---|---|---|---|---|
 Visa | £20 | Not specified | No fee | Instant | |
 Mastercard | £20 | Not specified | No fee | Instant | |
 Revolut Cards | £20 | Not specified | No fee | Instant | |
 Apple Pay | £20 | Not specified | No fee | Instant | |
 Trustly | £20 | Not specified | No fee | Instant | |
 PaysafeCard | £20 | Not specified | No fee | Instant | |
 Neteller | £20 | Not specified | No fee | Instant |
| Payment Methods | Min Withdrawal | Max Withdrawal | Fees | Withdrawal Time |
|---|---|---|---|---|
| Visa | £20 | Not specified | No fee | Up 3 banking days |
| Mastercard | £20 | Not specified | No fee | Up 3 banking days |
| Revolut Cards | £20 | Not specified | No fee | Up 3 banking days |
| Apple Pay | £20 | Not specified | No fee | Up 3 banking days |
| Trustly | £20 | Not specified | No fee | Up 3 banking days |
| PaysafeCard | £20 | Not specified | No fee | Up 3 banking days |
Grand Ivy Mobile App
Currently, as of October 2026 Grand Ivy Casino offers a mobile app for Android only. It is available for download on Google Play. For iOS users, there is no app yet, but that is not the end of the world. The website is designed with mobile use in mind, meaning it is still good for playing on the go.
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Grand Ivy
Android
Grand Ivy Customer Support
| Chat |
Yes
|
|---|---|
| N/A | |
| Phone |
No
|
| Opening Hours | 7 Days a week, 24/7 |
It might sound a bit on the harsh side but we're not impressed with the Grand Ivy Casino customer support function in the slightest.
Now, with that said, the FAQ section is pretty comprehensive. It features a "this week's top questions" area, which is good for picking up any trending issues. The deeper guide is then broken out nicely. It's easy to navigate and digest.
The problem comes when your question is not solved by a FAQ page. Getting in contact with Grand Ivy is hard work. Your only route of doing so is through the live chat function but it is just so slow.
During out testing, we never managed to rank higher that sixth in the queue when initiating contact, and getting through the queue is excruciating to the point where you would just give up for anything that wasn't absolutely critical.
Responsible Gaming at Grand Ivy
We quite like the Responsible Gaming section at Grand Ivy Casino, which can be found under your account section by clicking on the shield icon towards the bottom of the left hand menu.
There are three reasons that we like what it offers to customers. Firstly, there are plenty of useful tools available to bettors, which are detailed here:
- Deposit Limits
- Game Time Reminders
- Take A Break
- Time Out
- Account Closure
- Payday Timeout
- Self-Exclusion
Beyond the tools themselves, the other bit we like about the way Responsible Gambling is the combination of the page itself.
It is a page of text but its really clearly laid out into different sections, which explains each of the tools available to punters. It then goes one step further than that by actually allowing users to put those tools into effect by following direct links from that page. It sounds simple but so many casinos fail to make that step easy for the customer.
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