- Editorial3.57
- Trustpilot2.20 (15.4k reviews)
- App Store4.40 (19k reviews)
- Google Play3.70 (17k reviews)
LyzeScore™3.49
PlayOJO Casino Review
PlayOJO scores 3.49/5.00 in LyzeScore™ and is recommended for its gigantic gaming library (8,869 titles) with advanced search filters, unique features (OJO Plus, OJO Wheel & OJO Levels), as well as PayPal/Google Pay support (min £10).
| Regulator | Gambling Commission |
|---|---|
| Game Categories |      |
| Minimum Deposit | £10 |
| Payment Methods |        |
| Opening Hours | 7 Days a week, 24/7 |
- Unique OJOplus, OJO Wheel & Prize Twister
- OJO Levels for regular players
- Advanced game search filters
- Relatively low RTP settings
- No sports betting
| Regulator | Gambling Commission |
|---|---|
| Owner | Skill On Net Limited |
| Founded | 2017 |
| Certifications | Random Number Generator Certificate (iTech Labs) |
| Complaints | To be handled by the support. If unsatisfactory, escalate to ADR. |
| Responsible Gaming | Age verification, Deposit Limits, Loss Limits, Time-out, Self-exclusion, etc |
| Minimum Deposit | £10 |
|---|---|
| Deposit Fee | No fee |
| Minimum Withdrawal | £1 |
| Withdrawal Fee | No fee |
| Total Games | 8,869 |
|---|---|
| Total Slots | 8,217 |
| Total Live Casino | 507 |
| Game Categories | |
| Exclusive Games |
Yes
|
| Game Demo |
No
|
| Support Channels | |
|---|---|
| Opening Hours | 7 Days a week, 24/7 |
| Has FAQ |
Yes
|
Our Editorial Ratings on PlayOJO - 3.57/5.00
| Bonus | 4 |
|---|---|
| Casino Library | 5 |
| RTP Settings | 3 |
| Safety | 3 |
| Payment Methods | 4 |
| Customer Support | 2 |
| Design & Usability | 4 |
| Overall | 3.57 |
We have put PlayOJO through its paces, and it scores reasonably well in our editorial ratings. Even so, some parts of the casino do outperform others. How you want to move forward with PlayOJO will depend on what is important to you.
The customer service and game RTP are two areas where the site could do with upping its game. By contrast, the game library is head and shoulders above the casino average, whilst the all-round navigation experience is exceptionally good. If you just look at the gaming library and PlayOJO's unique features, it stacks up against the best casinos in our database.
The payment collection has been improved lately. It includes the popular PayPal and Trustly instant bank transfer as well as mobile wallets. The minimum deposit isn't so low as rival casinos with £5 deposits, but it is acceptable. The withdrawal speed is alright—we look into the details later.
PlayOJO Casino Overview
PlayOJO is one of the most trusted brands in the extensive SkillOnNet portfolio (UKGC: 39326). It's clear to see why. When first landing on the site, the design immediately leaves an impression. It's simple but smart, with pink and purple splatters of colour standing out against the clean white backdrop.
Most of that colour injection comes courtesy of the scroller bar that runs across the top of the page, as icons and punchy wording serve as a navigation menu. The seven menu options are what underpin your navigation around the bulk of the site.
Underneath that horizontal bar is the game lobby. Game tiles are handsomely sized, enabling easy interaction, especially when playing on a mobile device. There are lots of game tiles in the lobby too. All told, there are close to 9,000 games, which makes PlayOJO one of the deepest game libraries on the market.
There are also exclusive games, for example, live casino tables from Genting Casino. This is thanks to Skill On Net's partnership with the Genting Group.
Game Lobby
Levels
Account Overview
Live Casino
Banking Screen
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RTP Profiling
The other aspect of casino games that has to be considered is the Return to Player rate, which translates to the house edge. During our tests, we found PlayOJO to boast an RTP of 92.71%. Unfortunately, that is not amazing and falls short of the wider casino market average.
We sampled the RTP of these games in this profiling:
- Gates of Olympus - 94.50%
- Tome of Madness - 91.59%
- 777 Super Strike - 92.03%
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Game Navigation
With such a glittering pool of games, which are provided by some of the top software brands, it is noteworthy that PlayOJO comes with top-quality filtering too. It only becomes apparent when utilising the text search function under an "Add Filter" option. You can filter by volatility, theme, pay lines and more.
PlayOJO Sign up Bonus & Casino Promotions
PlayOJO has a number of things going for it, many of which outperform some much bigger players in the wider casino market. The trouble is, how do you pull in new users to showcase all of those good things?
At PlayOJO, the approach is a combination of marketing and a compelling welcome bonus.
New sign-ups at PlayOJO will be required to deposit in line with the site minimum of £10. Once done, you will receive free spins, which will remain valid for 30 days. This is longer than the window afforded to many free spin incentives.
| Casino | Welcome Offer | Bonus Code | Get Bonus | |
|---|---|---|---|---|
| | Casino Offer Deposit £10 Get 80 Free Spins on Big Bass Bonanza | No code required | Get Bonus | First deposit only. Deposit £10 or more to claim. 80 free spins on Big Bass Bonanza slot. 500 free bingo tickets when you spend £10 on bingo, valid on selected games up to £0.10 each, see bingo rooms for info. Excludes players in N.I. This offer cannot be used in conjunction with any other offer. Irregular play may lead to removal of reward. OJO’s Rewards and Game Play policy applies. |
Wagering Requirement
Any punter who has signed up with more than one or two casinos will almost definitely be familiar with wagering requirements. They are a massive frustration for players, lurking in the shadows to lessen the quality of promotions on a regular basis.
That is not the case at PlayOJO. The sign-up bonus at PlayOJO, which affords customers free spins, is completely free of wagering and comes with just a spend requirement.
That means any winnings you scoop from your freebies will be credited to your cash balance immediately, where you can either spend it on other games or withdraw it back to your bank.
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Hot & Cold
The "Hot & Cold" feature at PlayOJO is tailored towards trying to re-create the mindset people might have in a bricks & mortar establishment. Effectively, it's an icon that is either "hot" or "cold" and represents games that have, or have not, paid out in any significant manner recently.
It enables punters to try and ride a wave or capitalise on other players' losses.
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Prize Twister
The PlayOJO Prize Twister is a free to play game that features a series of prize reels. Spin reel one and you can win a prize. Advance to reel two, and you can win again. Be lucky enough to move forwards again and you can progress further.
Prizes improve as you move through the reels. The top prizes increase from £500, to £2,000 and up to a top prize of £25,000. Lower end prizes can include free spins, scratchcards and bingo tickets.
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OJO Wheel
The OJO Wheel is not an everyday perk, however, it is something that it will offer customers on occasion. When it comes your way, it is completely free to play and it can reward you with prizes of varying nature.
Keep a watchful eye on your account "Rewards" page.
OJO Levels - VIP/Loyalty
PlayOJO offers a number of unique promotions and, yet, it still offers a separate loyalty program. It is known as OJO Levels.
The overarching principle of "Levels" is that the more you play, the further through the levels you advance. As you step through the levels you can earn free spins, bingo tickets and even cash rewards.
PlayOJO Payment Methods
There is not a huge selection of payment methods available at PlayOJO, but the few options that are on offer cover a wide range of broader payment types.
You can deposit funds through instant bank transfer, Trustly and PayPal whilst the more traditional methods of Visa and Mastercard remain staple products to use. We have tested PlayOJO's payment methods and collected all the deposit data with the necessary information in the table below.
When it comes to withdrawals, our tests show mixed results: 6 hours with Trustly, 2 hours with Apple Pay, and 22 minutes with Visa. PlayOJO doesn't deliver instant payouts, but we can categorise it into the fast withdrawal group in our database.
| Payment Methods | Min Deposit | Max Deposit | Fees | Deposit Time | Triggers Bonus |
|---|---|---|---|---|---|
 Visa | £10 | Not specified | No fee | Instant | |
 Mastercard | £10 | Not specified | No fee | Instant | |
 PayPal | £10 | Not specified | No fee | Instant | |
 Pay by Bank | £10 | £200 | No fee | Instant | |
 Trustly | £10 | Not specified | No fee | Instant | |
 Apple Pay | £10 | Not specified | No fee | Instant | |
 Google Pay | £10 | Not specified | No fee | Instant |
| Payment Methods | Min Withdrawal | Max Withdrawal | Fees | Withdrawal Time |
|---|---|---|---|---|
| Visa | £1 | Not specified | No fee | 1-3 days |
| Mastercard | £1 | Not specified | No fee | 1-3 days |
| PayPal | £20 | £5,000 | No fee | 2-3 hours |
| Pay by Bank | £1 | Not specified | No fee | 24 hours |
| Trustly | £1 | Not specified | No fee | 24 hours |
| Apple Pay | £1 | £50,000 | No fee | 1-3 days |
| Google Pay | £1 | £50,000 | No fee | 1-3 days |
PlayOJO Mobile App
PlayOJO offers a mobile app for both iOS and Android users, and the app is well-rated by customers. On the Apple App Store, there are over 19k reviews, with the app scoring 4.4 out of 5 stars. That is very good, particularly with people quick to critique where tech is concerned.
As for what you get from the app, it's not exactly a transformative experience compared to the website itself, but, in truth, that is more a positive reflection of the in-browser experience than a negative one of the app.
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PlayOJO
Android
iOS
PlayOJO Customer Support
| Chat |
Yes
|
|---|---|
| [email protected] | |
| Phone | - |
| Opening Hours | 7 Days a week, 24/7 |
You can access the PlayOJO customer support from the burger menu, accessible in the top left corner of the site. There you will find a "Help" section.
The support you will find there is mediocre, at best.
There is a well-displayed FAQ section, with expandable categories, including a "top 5 questions" option, which highlights the most frequently raised queries.
As for the methods of contact, you have two routes to explore. The first is email, and the second is a 24/7 live chat.
So far, so good. The problem comes when you scratch below the surface. The live chat is really lacking. "Marcus", the PlayOJO chat bot is your first port of call and is very difficult to navigate past; this makes speaking to a human problematic. That is worsened by the absence of a contact number.
PlayOJO Responsible Gaming
The Responsible Gaming section at PlayOJO takes on a different vibe from a lot of platforms.
Things are relatively normal when accessing through "My Account", with users given the ability to set reminders, deposit limits and player limitations, which is effectively an account freezing tool.
Under the main menu, you can access "Safe Mate". This is where things are slightly different to the standard. Within this section, you can review a host of different things for responsible gambling:
- Playing behaviour
- Self-tests
- Trends
- Game type review
- Risk score
This is all tailored towards understanding how and when you gamble. It's a smart and detailed feature that many brands do not offer.
FAQs
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How do I sign up to PlayOJO?
Which ADR service can I use to escalate a case with PlayOJO?
Can I use a mobile wallet at PlayOJO?
User Reviews
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