- Editorial2.86
- Trustpilot4.10 (10.2k reviews)
- App Store2.80 (20 reviews)
- Google Play2.80 (27 reviews)
LyzeScore™3.08
Jackpot City Casino Review
Jackpot City scores 3.08 out of 5.00 according to LyzeScore™ and is recommended to users who want access to a smallish but high-quality selection of casino games (1,353 titles) and an immersive ‘Quests’ style loyalty programme.
| Regulator | Gambling Commission |
|---|---|
| Game Categories |     |
| Mobile App | iOS, Android |
| Minimum Deposit | £10 |
| Payment Methods |      |
| Opening Hours | 7 Days a week, 24/7 |
- Reliable platform with trust
- Quests for regular players
- Accepts PayPal for deposits and withdrawals (Min £10)
- Small game library
- No advanced game search filters
| Regulator | Gambling Commission |
|---|---|
| Owner | Super Group |
| Founded | 1998 |
| Complaints | To be handled by the support. If unsatisfactory, escalate to ADR. |
| Responsible Gaming | Age verification, Deposit Limits, Loss Limits, Time-out, Self-exclusion, etc |
| Minimum Deposit | £10 |
|---|---|
| Deposit Fee | No fee |
| Minimum Withdrawal | £10 |
| Withdrawal Fee | No fee |
| Total Games | 1,353 |
|---|---|
| Total Slots | 1,296 |
| Total Live Casino | 39 |
| Game Categories | |
| Exclusive Games |
Yes
|
| Game Demo |
No
|
| Support Channels | |
|---|---|
| Opening Hours | 7 Days a week, 24/7 |
| Has FAQ |
Yes
|
Our Editorial Ratings on Jackpot City - 2.86/5.00
| Bonus | 3 |
|---|---|
| Casino Library | 1 |
| RTP Settings | 3 |
| Safety | 4 |
| Payment Methods | 3 |
| Customer Support | 3 |
| Design & Usability | 3 |
| Overall | 2.86 |
Many of the leading providers are available at Jackpot City Casino, including Pragmatic Play, Playtech, Evolution, IGT and Hacksaw Gaming, to name just a few.
It’s easy to find your favourite games too, thanks to the simple navigation and search function, which is important given that more than 1,200 slots are available. The game library feels somewhat limited for a casino owned by Super Group, though.
Besides, it would be helpful if other useful search features, like RTP or volatility level, were implemented.
Ideally, we’d like to see more deposit methods accepted. However, most players will likely be covered by options that include Visa, Mastercard, Maestro, PayPal and Instant Bank Transfer options.
After weighing up the pros and cons, Jackpot City Casino is a brand that is well worth registering with. They offer a decent selection of slots, table games and live casino action, housed within a mobile site and apps that are simplistic and easy to use.
The welcome bonus is also an excellent way to get up and running.
Jackpot City Casino Overview
With 1,200 games to play, Jackpot City is not as well stocked as some of the other casino sites that we have reviewed. That said, most players will find plenty of entertainment in a library that contains:
- 1,200+ slots
- 60+ table games
- 30+ live casino titles
- 15+ arcade, instant win and Crash style games
Many recognisable slot games are available, including Big Bass Splash and The Goonies Megaways, while jackpot players may just enjoy various titles carrying the Mega Moolah, including Immortal Romance and Thunderstruck II.
The strength of the game library is enhanced by a small selection of slots that are exclusive to the brand, such as Jackpot City Gold Blitz.
Dozens of table games, with multiple variants of roulette, blackjack and poker, are included in the game library, while live dealer versions of those titles - as well as baccarat and popular game shows like Mega Wheel, Dream Catcher and Crazy Time - can also be explored.
That’s not all, as a tap of the ‘more’ header confirms that Slingo games are also available; more than 50 different options are available.
Typically, the minimum bet accepted at Jackpot City Casino is £0.10 - although this does differ from one game category to the next.
Exclusive games
Slots
Live casino
Pragmatic Play
Payment methods
-
RTP Profiling
Speaking of the game payout (RTP), those details can be found in-game at Jackpot City. As per our review criteria, we checked the RTP of Gates of Olympus, whose RTP was 94.50% on this casino, which falls into the middle range.
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Game Navigation
One of the key things we look for when reviewing casinos is the player experience, which can often be determined by how easy the site is to navigate.
Even though it has been around a long time, the Jackpot City Casino site has been continuously updated and re-designed to ensure it meets the needs of the modern player – both the website and dedicated apps look good and are easy to use.
Each of the game types has its own category tab, such as slots, roulette, blackjack, jackpots, live casino etc. You can also browse by provider or by typing a game name into the search bar, so finding your favourites is an easy enough process.
Tap one of the category tabs and you’ll be taken to a satisfying breakdown of what’s available. In ‘slots’, for example, the available games are further broken down into sub-headings like top 10, big jackpots, classics, Megaways and more.
However, as mentioned in the Jackpot City Casino review section, it would be preferable if players could search for games by RTP or volatility for a more personalised experience.
Jackpot City Sign up Bonus & Casino Promotions
Jackpot City Casino has a straightforward welcome bonus for new customers.
Create a new player account, opt into the offer, make a qualifying deposit and that first payment will be matched with a 100% welcome bonus match.
Not only that, after wagering the specified amount, Jackpot City Casino will also release free spins into your account.
In our opinion, this is a fantastic welcome bonus. The deposit match is a rewarding way to get started, as are free spins. The wagering requirements are low, while the terms and conditions are fair - you’ll have seven days to activate the offer after registering.
But there is a gripe or two about the welcome bonus, not least that many table games only contribute 8% to the playthrough requirements.
| Casino | Welcome Offer | Bonus Code | Get Bonus | |
|---|---|---|---|---|
| | Casino Offer Up to £100 Welcome Bonus + 100 Free Spins on Gold Blitz | No code required | Get Bonus | New UK based customers only. You must opt in (on registration form) & deposit £10+ via a debit card to qualify. Offer valid 7 days from registration. Welcome Bonus: 100% match up to £100 on 1st deposit. 10x wagering applies (as do weighting requirements). Free Spins: Awarded on Gold Blitz once you have staked £10 on any game. Spin value = 10p. No wagering requirements on free spin winnings. 18+ GambleAware.org. Bet the Responsible Way. Full Terms. |
Wagering Requirements
The wagering requirement is capped at 10x of the bonus amount claimed. Funds cannot be withdrawn until this playthrough requirement has been satisfied.
Players should note that each game type is weighted differently when it comes to playing through your wagering, although most slots contribute 100% (check the T&Cs for exempt games).
Quests - VIP/Loyalty Program
Although Jackpot City Casino doesn’t have a loyalty programme as such, its ‘Quests’ feature is a way for players to earn rewards from their activity.
This is a daily login style promotion in which new quests are published every day. Complete the challenges and the prizes, which include free spins and exclusive bonuses, will be yours.
Jackpot City Casino Payment Methods
Jackpot City Casino doesn’t facilitate an extensive array of payment methods, with an absence of popular options like Apple Pay and Google Pay.
Instead, Jackpot City Casino has opted for a back-to-basics approach, with the most-used debit cards (Visa, Mastercard, Maestro) accepted alongside PayPal and Bank Transfer.
Both deposits and withdrawals have a minimum of £10 in place, with zero fees payable. No information was available on the maximum withdrawal allowed, although a guide of around £5,000 a day is standard.
| Payment Methods | Min Deposit | Max Deposit | Fees | Deposit Time | Triggers Bonus |
|---|---|---|---|---|---|
 Visa | £10 | Not specified | No fee | Instant | |
 Mastercard | £10 | Not specified | No fee | Instant | |
 Pay by Bank | £10 | Not specified | No fee | Instant | |
 Trustly | £10 | Not specified | No fee | Instant | |
 PayPal | £10 | Not specified | No fee | Instant |
| Payment Methods | Min Withdrawal | Max Withdrawal | Fees | Withdrawal Time |
|---|---|---|---|---|
| Visa | £10 | Not specified | No fee | 1-5 days |
| Mastercard | £10 | Not specified | No fee | 1-5 days |
| Pay by Bank | £10 | Not specified | No fee | 24 hours |
| Trustly | £10 | Not specified | No fee | 24 hours |
| PayPal | £10 | Not specified | No fee | 24 hours |
Jackpot City Mobile App
One area of contention is the Jackpot City Casino app.
Available for both iOS and Android devices, we have found the Jackpot City Casino app to be a useful addition to their offering – it has the same simple layout and functionality as the main mobile site.
The app, which is small enough at 15.5MB (iOS), features around 1,353 games, with players also able to access promotions and the Quests loyalty scheme from within the application.
That’s our opinion… but then there’s the opinions of other users.
The Jackpot City Casino app is rated 2.8 out of 5 in the App Store and 2.8 in the Google Play Store. Now, many of these reviews are disgruntled players that have lost money, but even so those low ratings have to be taken into consideration.
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Jackpot City
Android
iOS
Jackpot City Customer Support
| Chat |
Yes
|
|---|---|
| [email protected] | |
| Phone |
No
|
| Opening Hours | 7 Days a week, 24/7 |
Jackpot City Casino wants you to find the answers to your questions in their FAQ section, which is as comprehensive as it gets.
If you don’t find what you need, the live chat channel is available 24/7. This is manned by a chatbot, but in our testing the AI was smart enough to answer our questions with the minimum of fuss.
You can also contact them by email.
Jackpot City Responsible Gaming
Like all good online casinos should be, Jackpot City are switched on to the responsible gambling needs of their players.
The FAQ section has an area dedicated to safer gambling tools, which details the options that are available as well as linking to third-party support, such as GAMSTOP.
It’s easy to set up daily, weekly and monthly deposit limits; this is available with one click via your account dashboard.
Some of the responsible gambling tools you can use at Jackpot City Casino include:
- Deposit limits
- Activity statements
- Self assessment
- Session reminders
- Cooling off periods
- Self-exclusion
- Account closure
FAQs
Is Jackpot City legit or not?
How do you sign up with Jackpot City?
How long do withdrawals take at Jackpot City?
Jackpot City Guides
User Reviews
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